Terms of Service

1. Business details and acceptance

GiftHub UG is a trading name used for gift retail and delivery services operated by Creed Motions. Our service address is Liberty Tower, Shop L3A-04, opposite King Fahad Plaza, Kampala Road, Kampala, Uganda. Contact us at info@creedmotions.store or +256 771 956 299.

By using the site or confirming an order, you accept these terms, our Privacy Policy and Refund Policy. Nothing in these terms excludes a right that cannot lawfully be excluded.

2. How an order is formed

1. Website products and prices are invitations to place an order, not a guarantee of stock.
2. Submitting checkout creates an order summary and reference, but does not by itself mean the order is accepted.
3. We confirm availability, exact custom details, delivery fee, timing and final total through an official GiftHub UG contact channel.
4. A binding order is formed when you accept that confirmation and we acknowledge the required payment or expressly approve cash on delivery.

You can review and correct your bag and delivery details before submitting. Tell us immediately if an order confirmation contains an error. We may refuse or cancel an order affected by unavailable stock, an obvious pricing error, unsafe or unlawful instructions, suspected fraud, an inaccessible delivery area or circumstances beyond reasonable control. Any payment for an unfulfilled order will be returned as required by law.

3. Product descriptions, availability and substitutions

We aim to show products accurately, but screens may display colours differently. Flowers, fruit, food, packaging and decorative materials are seasonal. Where an exact item is unavailable, we will seek approval for a substitution of comparable style and value. If timing makes contact impracticable, we will not make a material substitution without the permission recorded for that order.

Handmade and personalised products may have small natural or craft variations. Product dimensions, stem counts, cake servings and package contents stated as estimates are approximate unless expressly confirmed in writing.

4. Prices, delivery fees and payment

Prices are stated in Uganda shillings (UGX). The final confirmation identifies the product total, custom additions, delivery fee and any other agreed charge. Catalogue prices may change before an order is accepted. A confirmed paid order will not be increased unless you request a change.

Available methods may include MTN Mobile Money, Airtel Money, bank transfer and approved cash on delivery. Pay only using details confirmed through our published contacts and include your GiftHub UG order reference. We never request a Mobile Money PIN, OTP, password or full card details.

Preparation may begin only after the required payment or deposit clears. You are responsible for lawful payment authorisation and accurate transaction information.

5. Delivery and collection

Quoted delivery times are estimates unless we expressly agree a fixed time in writing. Same-day service depends on product readiness, payment confirmation, order time, traffic, weather, recipient access and delivery area. The customer must provide an accurate address, landmark and reachable telephone numbers.

Delivery is complete when the order is handed to the named recipient, a person authorised at the address, reception/security where reasonably appropriate, or collected as agreed. If the recipient is unavailable or the address is incorrect, we may attempt contact and may charge a reasonable re-delivery fee. Perishable goods that cannot be delivered safely may not be recoverable.

Inspect the order promptly. Report visible damage, missing items or a wrong product as soon as reasonably possible, preferably within 24 hours, with the order reference and photographs. This reporting request does not reduce any mandatory legal right.

6. Special product and service terms

Flowers and plants

Exact stems may vary by season, but the agreed flower type, colour mood, size and value will be respected. Natural variation or an approved equivalent is not a defect. Fresh flowers require prompt watering and suitable storage.

Cakes, food and skincare

Tell us about allergies, dietary restrictions or sensitivities before confirmation. We will pass the information to the relevant maker but cannot guarantee an allergen-free environment unless expressly confirmed. Follow storage, expiry and patch-test guidance. Sealed skincare products must not be used if the seal is damaged.

Personalised products

You are responsible for checking spelling, dates, photographs and artwork in the approved proof. Production begins after approval. You confirm that supplied content may lawfully be reproduced and does not infringe another person’s rights.

Money bouquets

The displayed base price covers the flowers, wrap and arrangement unless the product clearly states otherwise. The cash value selected by the customer is added to the total and confirmed before payment. Cash arrangement and handover details may require identity or payment verification.

Room decoration

The customer must secure venue permission, access, safe electricity and agreed setup time. The final brief records included décor, timing and removal responsibilities. Extra venue charges, parking, delayed access, damage deposits or last-minute scope changes are additional unless included in writing.

7. Changes, cancellation, returns and refunds

Our full Refund Policy forms part of these terms. It explains statutory cancellation rights, return procedures and the treatment of personalised, perishable and date-specific orders. Contact us immediately: options become more limited once purchasing, baking, printing, engraving, arrangement or venue setup has started.

8. Gift messages, reviews and customer content

You must not submit unlawful, abusive, discriminatory, deceptive or rights-infringing content. We may refuse a message or personalisation that creates legal, safety or reputational risk. You retain ownership of your photographs and words while granting us the limited permission needed to prepare the order.

Reviews must reflect genuine experience. By submitting a review for publication, you permit us to display the chosen name, rating, occasion and review text. We may correct formatting, remove personal contact details or decline content that cannot be verified, but we will not alter the meaning.

9. Website use and intellectual property

The GiftHub UG name, logo, design, catalogue text and original imagery may not be copied or commercially reused without permission. You must not interfere with the site, attempt unauthorised access, submit malicious code, scrape the catalogue at disruptive scale or impersonate another person.

Links to WhatsApp, maps, payment providers or other third-party services are provided for convenience. Their own terms and privacy practices apply.

10. Our responsibility

We are responsible for supplying accepted orders with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or unforeseeable losses, business losses on a consumer order, or delay caused by events beyond reasonable control. Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any consumer right that applicable law does not allow us to exclude.

11. Complaints, disputes and governing law

Contact us first with your order reference and the outcome requested. We will review the order record and aim to respond within five business days. If we cannot resolve the issue directly, the parties may consider good-faith mediation or another mutually agreed dispute-resolution process. These terms are governed by the laws of Uganda, and Uganda’s courts have jurisdiction subject to any mandatory consumer forum.

If one provision is unenforceable, the remaining terms continue. A delay in enforcing a right is not a waiver. We may update these terms prospectively by publishing a revised effective date; the version accepted when an order is formed continues to govern that order.